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2016
Twenty Years of Ozcare

 

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Chairman’s Report for 2016

Ron Sullivan

The theme of this annual report is happiness. To me happiness is about embracing life and making the most of every opportunity. I feel extremely privileged to be given the chance to chair an organisation that is genuinely focused on supporting the health and wellbeing of clients, their carers and families.

2016 in review

Ozcare had another successful year serving our clients. Our foresight to add new services and increase the number of people we help by increasing the locations we service, building and extending aged care facilities, investing in service development and employing more staff means we are helping more people than ever before.

This year we forged ahead with construction of our new, impressive, and much anticipated $40 million aged care facility in Hervey Bay, invested $9 million into a new three storey extension at Ozanam Villa in Clontarf, completed our $7 million extension at Parkwood Gardens on the Gold Coast, and embarked on a new venture into retirement living with the acquisition of Currimundi Gardens
Retirement Village on the Sunshine Coast.

Investing in our services demonstrates our commitment to caring for the community; not only does it ensure our clients and staff have first-class facilities to enjoy, it benefits communities as a whole, from those who have been part of the construction phase, to those that will work as nurses, allied health professionals, administrators, carers, hospitality services, grounds and maintenance when the new facility or extension opens. Our hugely diverse range of services, the most diverse of our competitors, means we can help members of the community of all ages and from all walks of life; whether it is helping seniors staying in their own homes as long as possible, helping the disadvantaged get back on their feet, providing respite services to carers looking after loved ones or offering homely aged care facilities to our oldest Australians.

Building on strong foundations

Ozcare continues to develop a strong working relationship with St Vincent de Paul Society Queensland, of which Ozcare is a special work. Our guiding principles reflect the mission of the
Society, and the 20 year anniversary of Ozcare is an opportune time to acknowledge the wisdom of the Society back in 1996 in making the decision to form Ozcare. We have helped hundreds of thousands of Queenslanders in the last 20 years and I think this is something we can all be very proud of.

The board

This year we bade farewell to former chairman, Andrew Weil. On behalf of the board, I would like to thank Andrew for the tremendous work he has done as chairman for the last six years and his contribution as a board member and former legal advisor for over 20 years.

Andrew’s astute guidance and direction of the board has been influential in helping Ozcare realise the success it enjoys today and ensuring the future remains bright. Andrew has been unwavering in his dedication to serving the board, and in particular ensuring that the health and wellbeing of our clients is central to every decision that is made.

Andrew has left big shoes to fill, and I personally would like to thank him for his support for me, firstly in my role as fellow board member and then as Chairman. We wish Andrew all the best in the future.

I would like to thank my board colleagues for their individual and collective contributions and support throughout the year. The varied skillsets of our board ensures wise counsel in the direction of Ozcare.

Our people

If you are yet to meet an Ozcare staff member, then I can attest it is not hard to recognise them in a crowd; look for a warm, smiling face with a caring disposition, they will be dressed professionally and you will find they are expert at what they do. Our staff are the heart of our organisation, their personalised and professional approach to care and support is what keeps Ozcare alive. Nearly
3,000 staff and 350 volunteers are committed to positively influencing or changing one person’s experience, even if only for half an hour, to help them rediscover happiness.
On behalf of the board, I thank our employees and volunteers for bringing their best to Ozcare each day. Your hard work and dedication is truly appreciated.

I also extend my thanks and appreciation to the leadership team for the successful management of the operations of Ozcare. We look forward to a bright future caring for our community.


Chief Executive Officer’s Report for 2016

Tony Godfrey

It has been a year of change for Ozcare with the introduction of consumer directed care. Whilst this has been challenging, it has also been rewarding as we can now tailor our services to better suit the individual needs of our clients.

Investment

During this financial year Ozcare has made a significant investment in service development. We are moving into a new era of care and it is critical that our staff are mobile. We have deployed point of care equipment throughout a number of our services so that we can provide better quality care while serving more people.

This huge investment in mobilising our services helps our staff do their jobs better. Our community care teams are now mobile, and we are well underway with the rollout of PeoplePoint Clinical in our aged care facilities. PeoplePoint Clinical is a technology solution that allows for a single client record to assist our staff to deliver the best possible care. Through the reduction of paperwork our nurses and care staff have more time to spend on care delivery.

In addition, Ozcare has made a substantial investment in expanding the organisation to prepare for the strong growth of our ageing population while continuing to meet the needs of our current clients.

This includes:

  • $40 million, new 154 bed aged care facility in Hervey Bay
  • $9 million, 36 bed extension and refurbishment of Ozanam Villa Aged Care Facility and extension to our day respite centre at Clontarf
  • $7.3 million, 40 bed extension to Parkwood Gardens Aged Care Facility in Labrador
  • $1.5 million refurbishment to Ozanam Villa Aged Care Facility in Burleigh Heads
  • Purchase of Currimundi Gardens Retirement Village
  • Development approval for day respite centre at 74 Usher Avenue, Labrador
  • Development approval for 150 bed aged care facility in Toowoomba at Greenwattle Street, Glenvale

Next financial year will also see substantial investment to realise the following projects:

  • New 150 bed aged care facility in Toowoomba
  • New 120 bed aged care facility in Mackay
  • Refurbishment of Noosa Heads Aged Care Facility
  • Refurbishment of Palm Lodge Aged Care Facility
20 year anniversary

It has been a special year for Ozcare. This year we celebrated 20 years of delivering aged care, disability care, nursing, health and community support services to the Queensland community.

Way back in 1996 we were known as St Vincent’s Community Services, created as a special work of St Vincent de Paul Society Queensland to provide much needed help to Queenslanders.

We had a small but diverse list of services including in-home care, residential aged care, nursing services, drug & alcohol recovery services, and emergency accommodation such as homeless hostels and women’s refuges. With 46 services in 25 locations, and 600 staff, we started our journey in caring for our community.

Two decades on, we offer all that and more. We are continuing our growth with three new aged care facilities in planning or building stages (in Hervey Bay, Toowoomba and Mackay), expansion of our disability services in line with the introduction of the National Disability Insurance Scheme (NDIS), and more services being added to our list every year.

All up, we now proudly support more than 15,000 individuals with 320 services and a workforce of nearly 3,000 staff.

I am humbled in my role as CEO to be part of an organisation that supports people to live stronger, healthier and better lives.

Thank you to our staff

Our staff have always have been the backbone of our business. These carers, support workers, nurses, allied health professionals and hospitality staff go the extra mile to help their clients, all supported by our wonderful administrators, professionals and management. I want to thank our staff and volunteers for everything you do. What you bring to Ozcare is what ultimately drives outcomes; your hard work, dedication and commitment not only ensures the success of our organisation but also propels those you support and care for to reach new heights.

I would also like to take this opportunity to thank my leadership team for their continued hard work and advocacy and extend my sincere appreciation to the Board of Directors for their invaluable guidance and support.

On this note, I would like to farewell Andrew Weil who retired as chairman during 2016. Andrew’s vision and support has been integral in securing the sound position Ozcare holds today. I cannot thank Andrew enough for his support and his service to Ozcare as chairman, director and former legal advisor over the past 20 years. We wish Andrew the best of luck in his future endeavours.

I am delighted Ron Sullivan has been elected chairman. Ron has been a board member since January 2015 and previously enjoyed a long career, spanning 45 years in civil engineering construction management positions. Ron is a State Council Vice President with St Vincent de Paul Society Queensland.

Ron brings with him a wealth of experience and expertise that will guide Ozcare into the next phase. I am really excited to work with Ron, and together we look forward to a bright future ahead.

Finally, I would like to draw your attention to the theme of this year’s annual report, ‘A Tribute to Happiness’. I believe that happiness differs for all of us, which is why at Ozcare we get to know our clients, to understand their individual preferences, discover their talents and learn about their goals so that we can help them to live their lives to the fullest. I hope you enjoy reading about the wonderful clients we have featured in this report and that you too feel inspired by their stories.

 


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