What to Expect

Final Paperwork

Once your application is accepted, you’ll be notified by phone and be provided with paperwork to complete. This will include your client agreement and forms for payment, clothing labelling, and dietary requirements. You’ll also be asked to organise a medical summary from your GP and a certified copy of your Enduring Power of Attorney certificate, if you have one.

What is Provided?

We will provide you with furniture, linen, and fittings for your room, as well as basic toiletries. This includes:

• A single bed
• A bedspread, blankets and pillow, although you are welcome to provide your own
• A bedside locker / table
• A built-in wardrobe with lockable draw
• All curtains and fittings with plenty of space for your photo frames and personal items
• Toiletries such as shampoo, soap and toothpaste. Alternatively, you can continue to purchase your preferred brands. For a full list of the toiletries we provide, please refer to your client agreement
• Free WiFi at all of our aged care facilities

What to Bring?

We also encourage you to decorate your room and make it feel like home with:

• A quilt or bedspread (one will be provided for you if you don’t wish to bring one)
• Favourite photos
• Paintings
• Radio or CD player
• A computer such as a laptop or iPad
• Books and craft items such as knitting or crocheting
• Small TV
• A lounge chair
• Bar fridge
• Other small sentimental items

You will also need:

• Clothes for all seasons, labelled with your full name
• Grooming items such as a hairbrush
• Your medication and prescriptions
• A small overnight bag to be used in the event of a hospital admission
• Dentures, glasses, and hearing aids, to be marked/engraved with your name
• Mobility aids such as walking frames

Your First Day

We ask that you bring a family member with you on your first day to help with the admission process. They are invited stay for lunch and help you settle in.

When you arrive at the facility you will be greeted at reception and shown to your room. Then we’ll take you through our admission process including:

• A comprehensive nursing assessment
• A tour of the facility and introductions with staff and other residents
• Lunch for you and your family member
• Completion of all remaining forms including your client agreement
• Help to unpack your belongings

Who to Advise of Your Move

Before you move into residential aged care, there are a number of organisations and people that you might need to contact to advise them you have changed address or are no longer at home. This includes your:

• Doctor
• Health professionals you see regularly, such as a dentist or physiotherapist
• Home care provider
• Day respite centre
• Meals on Wheels
• Gardener or lawn mowing service
• Cleaner
• Private health provider
• Superannuation provider
• Bank
• Australia Post
• Department of Veterans’ Affairs
• Australian Taxation Office
• Medicare
• Department of Human Services
• Friends and family

Living in Residential Aged Care

Aged care facilities, also known as nursing homes or aged care homes, are vibrant places, full of activities and people.

There may be adjustment period as you get used to a new environment and living with others, but you will have all the help you need which will make daily living activities easier.

There will be a calendar of activities for you to choose from, but the day is yours to do as you please. You can have visitors just as you would at home, and go for outings with friends or family as long as you are well enough to do so.

You’ll be provided with five meals per day including breakfast, morning tea, lunch, afternoon tea, and dinner. All meals are cooked in our kitchens by our hospitality staff, who cater for all dietary requirements.

When you first arrive we will sit down with you to create a personalised care plan that takes into account your specific needs and preferences. This plan will be adjusted through your stay with us as your needs change.