Ozcare Mackay Aged Care Facility – Opening July

Ozcare Mackay Aged Care Facility – Opening July

Opening July

Move into Ozcare Mackay and you’ll be cared for by our experienced team of nurses, carers, allied health professionals and support service staff, there to provide you with round the clock care. We see our residents as part of our family so we go the extra mile to learn about you; your history, your family, your likes and dislikes, to ensure we’re delivering the best care possible.

Located just 5km from the city centre, Ozcare Mackay will offer a first-class facility and is only moments away from Mackay Base Hospital. With sweeping views of neighbouring cane fields and cool sea breezes, this state-of-the art facility is somewhere you’ll be proud to call home.

Care Options

We provide a range of care options to suit your needs. If you are more independent, we support you with day-to-day living including assistance with:

  • Showering
  • Dressing
  • Medication management
  • Participating in social activities

If you need a higher level of care, we support you with full living assistance including:

  • Nursing care
  • Allied health such as physiotherapy
  • Medication administration
  • Assistance with eating and drinking
  • Continence management
  • Attending social activities


Dementia Care

In addition, Ozcare Mackay will offer two special secured wings (18 beds each) where staff trained in dementia care provide a supportive, safe environment for people living with dementia. Read more about our dementia aged care facility services.

Residential Respite Care

Ozcare Mackay will also offer residential respite care, which is short term care in an aged care facility. This is a great option if you've been considering moving into an aged care facility and you would like to move in temporarily to see what it's like to live there. You will be living with other residents, be cared for by the same staff, and can get involved in the various activities on offer. Carers can take advantage of residential respite services, safe in the knowledge that the person you care for is well looked after and safe while you go on holiday or are otherwise unable to provide care. Read more about residential respite care.


You can look forward to a wide range of activities that offer opportunities to socialise as well as quiet areas to talk with family or relax while reading a book. Our activities calendar changes daily and includes:

  • Exercise and Tai Chi groups
  • Scenic bus tours
  • Shopping trips
  • Special occasion events
  • Musical / dance performances
  • Bingo and other games

We welcome visits from your family or friends at any time of the day or night, just like you would in your own home.


Enjoy five meals a day with breakfast, morning tea, lunch, afternoon tea, and dinner, freshly prepared with local produce and nutritious ingredients.


  • Two storey, 120-bed facility
  • Two secure dementia wings (18 beds each)
  • Single ensuited rooms with terrace (37m2)
  • Single ensuited extra-large suites (37m2)
  • Coffee shop
  • Children’s playground
  • Lawn bowls
  • Hairdressing salon
  • Cinema room
  • Prayer room
  • Future retirement village to be built next door (co-located for continuum of care)


Ozcare Mackay
15 Charlotte Street, West Mackay QLD 4740
Facility manager: Anne Crowley


Register for Your Safe, Private Tour or an Exclusive Virtual Tour

If you, or a family member, is interested in moving into Ozcare Mackay please complete the form below.

We will contact you to discuss your individual situation and depending on your preference, organise a booking for your safe, private tour or send you a link for an exclusive virtual tour. Please note, private tours are limited to prospective clients only and 2-3 people maximum each tour.

Prospective client details


Primary representative details (if not the prospective client)

Additional information

Privacy statement for referrals*

Ozcare recognises that privacy is very important. We are committed to protecting the personal information that we collect from you, in a manner that is compliant with the Commonwealth Privacy Act 1988, and the Australian Privacy Principles. Our Privacy Policy, sets out how we collect, use, disclose, and otherwise manage personal and sensitive information. Personal information being information that can identify you, and sensitive information being information about you, such as: your name, date of birth, email address, phone number, contact details, employment history, education qualifications, professional licenses, referee details, results of psychometric tests, security checks, and medical and police checks.

Generally, we will collect, use and hold your personal and sensitive information for the purpose of facilitating our internal business operations, including: the assessment of your suitability for employment; enquiries undertaken with your Referees; and fulfilment of any legal requirements.

Generally, we only use or disclose personal information about you for the purposes for which it was collected. For a more detailed list of disclosures please refer to our Privacy Policy.

We take reasonable measures to ensure that your personal information is stored safely to protect it from misuse, interference, loss, unauthorised access, modification or disclosure, including electronic and physical security measures. We do not disclose personal information to overseas recipients.

By completing an on-line application, or otherwise providing us with your personal and sensitive information (or authorising it to be provided to us by someone else), you consent to your information being handled by us as set out in our Privacy Policy.

We may retain your personal information for a period of up to six months, after which it will be removed from our records.

You may access or correct the personal information we hold about you, upon making a written request. If you have any queries or concerns about our privacy policy or the way we handle your personal information you can, contact our Privacy Officer by telephone 1800 692 273, by e-mail to: info@ozcare.org.au, or by writing a letter to: Ozcare, PO Box 912, Fortitude Valley, Brisbane, Qld 4006.


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