Frequently asked questions

What Can I Bring?

We will provide you with:

  • A single bed
  • A bedspread, blankets and pillow, although you are welcome to provide your own
  • A bedside locker / table
  • A built-in wardrobe with lockable draw
  • All curtains and fittings with plenty of space for your photo frames and personal items
  • Toiletries such as shampoo, soap and toothpaste. Alternatively, you can continue to purchase your preferred brands. For a full list of the toiletries we provide, please read the client agreement
  • Free WiFi at all of our facilities

We also encourage you to decorate your room and make it feel like home with:

  • A quilt or bedspread (one will be provided for you if you don’t wish to bring one)
  • Favourite photos
  • Paintings
  • Radio or CD player
  • A computer such as a laptop or iPad
  • Books and craft items such as knitting or crocheting
  • Small TV
  • A lounge chair
  • Bar fridge
  • Other small sentimental items

You will also need:

  • Clothes for all seasons, labelled with your full name
  • Grooming items such as a hairbrush
  • Your medication and prescriptions
  • A small overnight bag to be used in the event of a hospital admission
  • Dentures, glasses, and hearing aids, to be marked/engraved with your name
  • Mobility aids such as walking frames

What Are The Visiting Hours?

We welcome visitors at any time of the day or night, just as you would in your own home. Animals are also welcome to visit as long as they are restrained and don't enter dining areas.

Can I Still Use My Own Doctor?

You are more than welcome to use your own doctor and on admission you will be asked to nominate your preferred medical officer.

What Services Are Provided?

  • Help with everyday tasks
    Such as washing, grooming, continence management, moving around, checking hearing aids, cleaning spectacles, eating, and using utensils
  • Nursing care
    24 hour emergency assistance, administration of medications, injections, oxygen treatment, wound care, and stoma care
  • Health care
    Physiotherapist, psychologist, podiatrist, dietitian, speech pathologist, dentist, optometrist and hairdresser that come to the facility (fees apply in some cases)
  • Meals
    Nutritious meals made by our chefs, who cater for all special dietary requirements
  • Transition support
    Emotional support to adjust to your new living environment such as access to chaplains, church services, community visitors, and health professionals
  • Social activities
    A diverse range of programs and social activities, library with newspapers and books, telephones, televisions, VCR, CD and DVD players
  • Amenities
    Laundry services, postal services, cleaning, and maintenance
  • Secure special care
    For those living with dementia and other associated challenging behaviours
  • Accommodation for married couples
    Adjoined rooms that allow you to have both together and alone time

What Should I Expect to Pay?

All residents pay a basic daily fee of 85% of the Australian Single Aged Care Pension. Depending on your circumstances, you may also need to pay an additional care fee and an accommodation charge for your room.

The additional care fee and accommodation charge are means tested by the Australian Government’s Department of Human Services. They will review your income and assets and advise you if you need to pay either fee. They will also advise you of the maximum accommodation charge, if any, Ozcare can ask you to pay.

The cost of your accommodation will also be based on the room and bathroom option that you choose (for example single or shared).

More information about accommodation charges and room options are available on each aged care facility's page. Visit the Aged Care Facility page and choose the facility you're interested in.

Are There Any Additional Fees or Charges?

In addition to the basic daily fee and the variable care fee and accommodation charge (see 'What should I expect to pay' above), you will need to pay any costs associated with:

  • Private transport, such as to outings with your family
  • Personal medication requirements
  • Specific brands of toiletries, such as your favourite shampoo
  • Payments to doctors, dentists, and other allied health professionals if you don't qualify for bulk-billing

How Long is Your Waiting List?

Waiting times for different room types vary and can be longer for single rooms. However we are usually able to accommodate you at the time you are ready to move in, and place you on a priority list for the room of your liking.

Can I Spend a Night at Home With Family or Go Away on Holiday?

Yes – all residents are allocated 52 days per year of social leave time by the Australian Government’s Department of Human Services. If you want to take more you can, but you may be charged a fee while you are away. Speak to your facility manager to discuss the details for your particular circumstance.

Who is Responsible for Transport to Private Outings?

It is your responsibility to organise transport to and from personal appointments and private outings, however if you’re not able to do so, please let us know and we will assist where we can.

What Are Some of The Social Activities You Offer?

You can do as much or as little as you like; we offer a wide variety of group activities, social events and outings but also provide you with the opportunity to pursue your own interests and have time to yourself.

Keep active with chair Zumba, enjoy music and dance concerts, get out and about with bus trips and picnic outings, try your luck at bingo – there is so much to do. We provide you and your families with monthly activity calendars so you can plan your social calendar.

We’re also an active part of our local community and arrange for residents to participate in community events and invite community groups into our facility.
On admission your diversional therapist will discuss your personal preferences for social activities.

What Support Do You Provide Family And Carers?


We offer unlimited visiting hours, giving your family and friends the opportunity to visit whenever they want and continue to be part of your life.

We also invite residents and their loved ones to attend monthly committee meetings; a forum where you can provide feedback and suggestions. Meeting times are advertised in the facility's monthly newsletter.


We offer temporary stays in our aged care facilities for respite care, to allow carers to take a break and enjoy time out for their own health and well-being. Stays typically last for a few days and can happen on a scheduled or emergency basis. The maximum stay is 63 days but this can be extended in special circumstances.

You will need to have an ACAT assessment to access respite care in our aged care facilities.

Read more about Ozcare's residential respite care services.

If you already have an ACAT approval or have questions, call 1800 Ozcare (1800 692 273) to speak with a helpful staff member.

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