Our residents are like family to us, and we take great satisfaction in looking after them each and every day. Below is a sample of the compliments and reviews we have received from residents and their families from our aged care facilities in Queensland.
"I am very happy with the care and attention my dad James has been receiving at Ozcare Burleigh Heads. He is unable to speak but his big smile says it all when he gets such warm greetings from all the staff who attend to him. It is comforting to know that Dad is in good hands with so much love and support around him and I would like to give a special ‘thank you’ to the diversional therapist for her loving care of Dad. Thank you to all the wonderful staff at Ozcare for everything you do for my dear Dad."
“I have lived here at Ozcare Keith Turnbull Place for the past 10 years. I think it is a great place to be, the activities, care, food and staff are all wonderful. If I lived on my own I would have no social life and would have to rely on family. Here I can still maintain some independence and have a ball doing it. Moving into Ozcare Labrador Keith Turnbull Place was one of the best decisions I have made in my life.”
“On behalf of my family and myself, I would like to pass on our thanks and appreciation to all the staff at Palm Lodge who made my mother’s last few years so comfortable and happy. I have personally witnessed many acts of cheerful devotion to duty by your wonderful staff.
My mother was always dressed well and looked good. She always had a smile, except when a staff member wanted to shower her in the morning! Care and kindness was bestowed on my mother at all times but I would especially like to acknowledge the empathy and care given to my Mum towards the end by all staff in her wing.
Most of my visits with Mum took place in the morning and I would like to single out the day shift staff for special praise as it was them I was able to observe the most. This group of female and male professionals with diverse ethnic backgrounds, and beliefs, worked so well together and brought home to me that Palm Lodge was a glowing example of how all Australians should work and live together.
How lucky my mother and I were to have found Palm Lodge in 2013. How fortunate we were to be part of its extended family.”
"We wish to thank Ozcare and in particular your extremely dedicated, professional and expert staff in C wing at Palm Lodge who cared for our mother over the past 2 and a half years.
The team of nurses, aides, carers, diversional therapists, physios, caterers and all associated staff, looked after Mum and treated her with care and dignity. For that we will be forever grateful.
It is a special person who works in the aged care field and we thank you all Maria and Charlie in particular knew mum well and in her final days paid particular attention to her every need.
It was an added comfort to us that they were on duty over the final hours and we could draw strength from their many years of experience and gentle natures. Overnight, Elizabeth was also extremely efficient and tended to Mum beautifully."
“I really like it here; I have so many friends. I like it so much because of all the activities, there’s always something to do. The staff are really helpful and they will do anything for you. They put on a wonderful celebration for my 100th birthday.”
“I think all of the staff here are friendly, helpful and absolutely wonderful. The care and attention I receive is very appreciated. I am so happy to be here and have made many friends. I have had some health issues recently and the care the staff have given me is truly amazing.”
“I enjoy living here. I love gardening and since moving in I have been helping to improve the gardens. We have just planted seedlings and I have a rosella plant so I can make rosella jam. I live here because I am at a stage where I need someone to help with my medicine. The food is A1 and the staff are tops!”
“I’m very appreciative of the care I’ve received. I’ve lived here for ten years and we even had a party to celebrate it last year. The people are so good here. They are friendly, honest and trustworthy, and ready to go the extra mile to make me feel comfortable and help me out.”
“It’s wonderful here. It sounds silly but it’s like home.
I can go out into the garden and potter around. There are no barriers; I treat it as if it is my own home. The staff are lovely. They are very good to the residents and you feel as if you can go and talk to them at any time.
It’s also very friendly; if I’m lonely I will pop into someone else’s room to say hello. There is always someone to listen or talk to here.
They know I love gardening so they have helped me to keep up my hobby. I often spend time helping out with the facility gardens and when I’m not busy gardening I like to walk to the nearby duck pond and feed the ducks.
There is always something to do here and lots of activities to enjoy; from bus outings, to scenic drives and ice-cream there is never a dull moment - I would recommend it to anyone.”
We encourage feedback from our residents and their families, whether a compliment or suggestion for an improvement. Feedback forms are available at all of our facilities, and you can also submit one online.
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