The Ozheart winner for September is Adonna Ruff, clinical nurse (CN) with our Rockhampton branch who was nominated by clinical nurse manager Vicky Alley after receiving a particularly special thank you card from a client’s family.
“Thank you from the bottom of my heart, for all your care and assistance. You treated us like long-lost family. The effort and love you gave our family was much more than expected. For this, we will be forever grateful. You made caring for Nan at home possible – we could not have done it without you.”
The branch consistently receives compliments about Adonna’s services to her clients. This feedback shows that Adonna’s work makes a huge difference in the lives of her clients, and goes above and beyond what is expected of her as a clinical nurse.
In addition to that, Adonna is also very active in helping her colleagues and other departments in the branch through her work as a trainer, having completed her certificate IV in order to take on the responsibility.
Adonna clearly demonstrates the behaviours we look for at Ozcare:
- Constantly going the extra mile
- Providing exceptional care to clients
- Having a positive attitude about health and wellbeing
- Helping colleagues and other departments
When Adonna was told of her award win, she was quite shocked.
“I see it as a win for the whole team, since we all try to do our best. It wouldn’t work nearly as well if we didn’t all band together and work as a team.”
Vicky however, was not surprised by the win.
“The Rocky team is very supportive of Adonna’s win - the compliments we receive show what a caring, helpful and passionate person Adonna is.”
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