Our heartfelt congratulations to Karen Russell, Client Services Assistant at our Port Douglas Aged Care Facility, on winning the Ozheart Winter award.
Karen received 11 nominations for the Ozheart award last quarter, from both staff and clients, and all nominations received were very complimentary of Karen's efforts in her role in the laundry. Karen's win demonstrates how our support staff, who do most of their work behind the scenes, play an invaluable role in making a difference in the lives of our clients.
One of our clients said, “Karen is always cheerful, friendly and willing to help. Even when she is working hard, she has the time to listen to queries and requests for help. For example, I asked Karen if she could organise a new shower curtain and I was most surprised when it was installed barely 15 minutes later. What a gem!"
Karen is described by those around her as a quiet achiever who loves coming to work. She is exceptional in her level of service and always on top of the laundry. Karen's attitude is one of nothing is too much trouble, which has her perceived by others as always cheerful, friendly, a good listener, a hard worker, obliging, always smiling, reassuring, caring, helpful and flexible in her role.
Karen is known for going above and beyond the scope of her job each time she is on shift. She is always happy to stop whatever she is doing to help out with the little things, which are often not part of her role. One team member said, "She is always willing to roll up her sleeves and give a helping hand."
And a helping hand and friendly smile means everything to out clients, who truly appreciate Karen's personalised laundry service and her knack for finding missing clothes and talent for mending much-loved items.
An employee of Ozcare for nearly 12 years, Karen is extremely dedicated to her role and our facility, she's only had 11 days sick leave over this time and regularly shows up to say hello and check in on her days off.
Karen, thank you for your dedication and commitment to Ozcare. It is an honour to award you with this Ozheart award. You are a very important part of the Ozcare family at Port Douglas and we appreciate everything you bring to the team. Keep up the great work!