Update on Visitor Restrictions to our Aged Care Facilities

Update on Visitor Restrictions to our Aged Care Facilities

Ozcare is closely monitoring the Australian Government Department of Health for the latest updates on COVID-19, as well as following the advice from our federal and state-based health authorities and our peak bodies.

We take great pride in providing services within our aged care facilities, day respite centres and to the wider community, and we are committed to minimising the spread of COVID-19. As always, the health and well-being of our clients, staff and volunteers, remains our number one priority.

Ozcare already has in place extensive outbreak management policies and procedures to manage any suspected form of outbreak in our aged care facilities. All outbreaks are managed by these set protocols, and reporting requirements, as set by Queensland Health Public Health Units.

Additionally, our staff are trained, and adhere to, several policies and procedures for infection control and environment management.

We have taken the following precautions to date:

  • Implemented outbreak cleaning protocols throughout Ozcare
  • Enforced a restricted visitor policy and restricted visiting hours at our aged care facilities
  • Introduced mandatory temperature checks & screening questionnaires to all visitors to our aged care facilities
  • Introduced mandatory influenza vaccinations for all Ozcare staff working at our aged care facilities and in our community care services
  • Place additional hand-sanitisers throughout our services
  • Vigilant monitoring of clients by all staff members for any early ‘flu like’ symptoms and immediate reporting of these to Clinical Management, Seniors Management and GPs
  • Additional internal reporting protocols for unwell clients, staff and volunteers
  • Head office and branch based admin staff are working remotely. Enquiries still to go to 1800 Ozcare (1800 692 273) or info@ozcare.org.au



Restrictions on entry into Ozcare Aged Care Facilities
Effective 19 June 2020

The Queensland Chief Medical Officer made significant changes to visiting restrictions to residential aged care facilities on 17 June 2020. While these changes are effective immediately, Ozcare is committed to ensuring that we also continue to meet requirements as set by the Australian Government, the Australian Aged Care Quality and Safety Commission and the Industry Code for Visitor Restrictions during COVID-19.

Unfortunately we cannot permit visitors who:

  • Are unwell
  • Have returned from overseas in the last 14 days
  • Have had contact with a person with COVID-19 in the last 14 days
  • Have travelled to a COVID-19 hot spot in the last 14 days
  • Have a fever (37.5 degrees or more)
  • Have a cough, runny nose, sore throat or breathing difficulties
  • Have not had the 2020 influenza vaccination

In addition to the above requirements, we have the following restrictions in place for visitors:

  • Facilities will continue with a single point of entry for all visitors
  • Visiting hours will remain set - please contact your local facility for visiting hours
  • All visitors must have their temperature tested and answer the questionnaire prior to entry
  • All visitors must have had the 2020 influenza vaccination. Children under the age of 16 years will need to provide evidence of their 2020 influenza vaccination on their first visit
  • Visits must take place in client’s rooms, outdoors or a specified area as determined by the facility and communal spaces should be avoided
  • Clients are not able to have more than two visitors at a time, including doctors
  • All visitors must wash their hands before entering and leaving the facility
  • All visitors must maintain social distancing during visits
  • We ask visitors to please stay away if unwell

What has changed?

  • Clients can have up to two visitors at any one time. There is no limit on the number of visits allowed in a day or the length of each visit
  • Children under the age of 16 years are now permitted to visit
  • Service providers may visit the facility, including but not limited to:
    • Hairdressers
    • Legal advisors
    • Mental health providers (e.g. diversional therapists and music therapists)
    • Allied health providers (e.g. podiatrists).
  • Clients may now leave the facility for a range of reasons, including but not limited to:
    • Exercise
    • Attending small family gatherings of up to 20 people (as long as social distancing can be maintained)
    • Receiving or accessing health care
    • Attending a funeral
    • Visiting another residential aged care facility.
  • Clients who are part of a family group (e.g. couples or siblings) or close friends can leave the facility together.

We thank everyone for your cooperation. We need to continue to work together and remain vigilant as these restrictions ease to ensure that the 1,700 people living with Ozcare remain safe and well.

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