Compliments & Complaints

Your opinion matters to us. All Ozcare clients and their representatives may offer compliments, raise concerns or make a complaint without any recrimination.

Many concerns can be resolved quickly and easily by speaking with local staff. If you do not wish to speak with local staff or they have not been able to deal with your concerns please complete the online form below or alternatively contact:

Head of Risk & Compliance - Ozcare
1800 Ozcare (1800 692 273) 
PO Box 912, Fortitude Valley Q 4006

If you do not wish to take your complaint to Ozcare, you may contact other agencies such as:

Office of the Health Ombudsman
133 OHO (133 646)
PO Box 13281, George Street, Brisbane Q 4003

Aged Care Quality and Safety Commission
1800 951 822

Aged & Disability Australia 
1800 818 338

Homeless & Housing Services - Queensland Department of Housing and Public Works
13 QGOV (13 74 68)
Hearing impaired telephone assistance - 1300 555 727

Women's Refuge Services - Queensland Department of Communities, Child Safety, and Disability Services
1800 080 464
Complaints Unit, Department of Communities, Child Safety, and Disability Services, GPO Box 806, Brisbane, Q 4001

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