Ozcare dementia advisors help people living with dementia and their carers in Queensland with expert advice and support

Specialist Dementia Advice

Expert advice and support from our dementia advisors

Our specially trained dementia advisors help people living with dementia and their carers to develop skills and knowledge about dementia, to help you live at home with an improved quality of life for as long as possible.

We do this by working with you, your carer, and your family to create a plan and strategies that take into account your specific needs. We also provide you with information on dementia, and link you to other support services available in your community such as memory clinics, allied health professionals, and specialist medical services.

Support for People Living with Dementia

Whether you have been recently diagnosed, or have been living with dementia for a number of years, we can help you with:

  • Strategies for dealing with symptoms you are experiencing
  • Adjustments you can make to your home
  • Reviewing your diet and promoting healthy eating
  • Identifying ways to exercise and stay active
  • Information about care planning for the future
  • Joining support groups near you
  • Answering questions you have

Support for Carers

If you care for someone living with dementia, it can be difficult to find information and resources about dementia and what services are available in your community to support you. We work with you to:

  • Find ways to respond to distressing behaviour
  • Offer you support in your role as a carer
  • Understand the respite and care services that are available to you
  • Help with navigating through the process of getting home care
  • Link you to support groups in your areas
  • Suggest communication techniques
  • Provide information about future planning
  • Offer support and advice for any issues you have


Our dementia advisory and support program runs for a number of weeks, depending on the amount of support you need.

During this time, we’ll have face-to-face or telephone sessions where we’ll work together to provide practical strategies for the changes you are experiencing, give you expert advice about dementia, and help you plan ahead for the care you may need in the future.

Our specialist dementia advice services include:

  • Identification and assessment of needs
  • Information about living with dementia
  • Development of a support plan
  • Assistance to overcome challenges
  • Support to rediscover your strengths and abilities
  • Ongoing face-to-face and/or telephone support
  • Help with care options and links to other services


Our services are available to you if you are living with dementia and are eligible for the Commonwealth Home Support Program (CHSP). Read more about eligibility.

We provide our dementia advisory and support services to all areas of Queensland, including rural and remote areas by telephone or online. We can meet at your home, our offices or elsewhere in the community such as a coffee shop.

Referral to this service can be made through a community service provider, other health professionals or individually as a self-referral.


The cost of your services will depend on your eligibility for government-funded subsidies, which is based on your income. The government may do an assessment to determine if you will be asked to contribute towards the cost of your care. Read more about home care costs and eligibility.

We also offer privately funded care for those who are not eligible for government subsidies.

Home Care Packages

Our dementia services can also be delivered as a home care package. You will need an Aged Care Assessment Team (ACAT) assessment to access a home care package.

Our Approach to Dementia Care

People living with dementia typically want to maintain and improve their independence. This means keeping or improving both the physical and cognitive function needed for everyday living tasks, maintaining social connections, and making decisions about your care.

With this in mind, our goal is to promote independence, autonomy, and quality of life; an enabling strategy for all those who seek assistance.

Our dementia advisory and support service provides face-to-face support in a consultative approach to assist you, your carer, and your family, to identify the goals that matter most to you.

Traditionally, dementia support services have been delivered in a task-oriented way that comes from a ‘do to’ or ‘do for’ approach rather than a ‘support to do or do with’ approach. Service delivery has often focused on a person’s weaknesses and what they are unable to do, rather than using a strengths-based approach focused on capacity building and restorative care.

Our enabling strategy focuses on capacity building and providing supporting services to promote independence, in physical function as well as social and psychological wellbeing.

We adhere to the global dementia charter, ‘I can live well with dementia’ created by Alzheimer’s Disease International. This 10 point charter has been written from the perspective of someone living with dementia and sets out the global standard for quality dementia care and support. These principles form the cornerstone of best practice care and achieving an optimal quality of life, with the emphasis being on living well with dementia.

At Ozcare, we work from this premise of striving for a better quality of life for people with dementia living in Queensland.

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