"I want to express my gratitude to you and all the staff who assist with the organisation and operation of the Parkwood Gardens Day Respite Centre, in particular the one held each Tuesday when my husband, Bob, attends.
I have used other respite centres but there has never been a regular time in which Bob is picked up in the bus. One centre advised me that it would be between 8am and 8.30am but in reality it was usually between 10 and 10.30am before he was picked up and then he was delivered home by 2pm.
By contrast, I am always contacted by phone by about 8.30am each Tuesday morning to say that the bus will be there to pick Bob up within the next few minutes. Usually it is Chris who makes that call. I am therefore able to make any appointments knowing that the time of pick up is so reliable and I aim to be home by 2.30pm knowing that Bob will be there soon after. So I have about 6 hours in which to go out or stay at home and get some uninterrupted time to myself.
I also noted that the programs in other centres often include lunch out which almost doubles the cost for the day. I don’t have these extra costs when Bob attends your centre. I am also very grateful that I am provided with a program each month so I have knowledge of the activities in which Bob may participate.
I hope that you will show a copy of this letter to your management body so they are aware that the respite care is appreciated and of a higher standard than others that my husband has attended.
I will be notifying the funding body also of the excellent customer service provided."
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